Peterborough and Stamford Hospitals

NHS Foundation Trust

Sat Aug 11 2007

Frequently Asked Questions

Do I need to tell hospital staff that I have a disability?

Your appointment letter will ask you if you have any additional access needs because of a disability and give you a contact name and telephone or text number in order to discuss your requirements.

If your GP is referring you to the hospital it would be helpful if they could identify to us any special requirements you may have.

For inpatients who have a physical disability, there is equipment available to help support them. If possible, do contact the ward in advance to let them know what equipment you need during your stay to enable them to meet your needs.

Should I tell hospital staff how to help me?

The Trust makes every effort to make all staff aware of the special needs of people with disabilities. However, staff rely on patients and carers to let them know how they can be best supported.

Hospital staff can learn a lot from patients and carers, so don't be afraid to tell staff how they can best meet your needs.

How can patients and carers become involved in disability awareness at Peterborough Hospitals?

The Trust welcomes suggestions and complaints about its services, including access. In the first instance, patients and carers should discuss any immediate problems, concerns or suggestions with the ward, clinic staff or ward manager.

The Patient Advice and Liaison service (PALS) is very pleased to receive feedback from patients, carers and visitors and will help to resolve any concerns that you may have.

Are dogs allowed in the Trust?

Only guide dogs and assisting dogs are allowed in the Trust.

What extra measures are in place for people with a visual impairment?

In Peterborough District Hospital the public lifts have voice information for all floors and wards.

Talking books are available for patients to listen to during their stay in hospital from the library trolleys at Peterborough District Hospital and the Edith Cavell Hospital.

I have a hearing impairment, how can you help me communicate with staff?

There are posters in most outpatient areas asking patients to let clinic staff know if they have a hearing impairment. Most reception areas have now been fitted with induction loops to assist hearing impaired people attending the hospitals.

Further information

Click here to visit the RNIB website

There are around two million people in the UK with sight problems and RNIB (Royal National Institute of the Blind) is the leading charity offering practical support and information to anyone with a sight problem.