Peterborough and Stamford Hospitals

NHS Foundation Trust

Thu Mar 5 2009

Patient Advice & Liaison Service (PALS)

The PALS team are there to:

  • help and support patients and their relatives or carers
  • help to explain the formal complaint procedure
  • use collective experience of patients concern and feedback to help influence change

PALS provide a service for patients, carers, relatives and friends, and can be contacted in the following ways:

  • PALS helpline on 01733 875847. 9:30am - 4:30pm Monday - Friday. (Messages can be left out of hours)
  • In person, the PALS team are happy to arrange an appointment.
  • In writing to the following address:
Peterborough District Hospital
Thorpe Road





  • Fax: 01733 874141 (direct to PALS office)
  • Click here to access a British Sign Language introduction to the PALS Service
  • Click here for other languages

A PALS leaflet is available on request

Staff name
Job title
Catherine Thornhill PALS Co-ordinator
Rachel PowellPALS Co-ordinator
Christine KempPALS Casework Support officer
Kerry CoatesPALS Casework Support officer