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Patient Advice & Liaison Service (PALS)

The PALS team are there to:

• help and support patients and their relatives or carers
• help to explain the formal complaint procedure
• use collective experience of patients concern and feedback to help influence change

PALS provide a service for patients, carers, relatives and friends, and can be contacted in the following ways:

• PALS helpline on 01733 875847. 9:30am - 4:30pm Monday - Friday. (Messages can be left out of hours)
• In person, the PALS team are happy to arrange an appointment.
• In writing to the following address:

• Fax: 01733 874141 (direct to PALS office)
• Email: PALS@pbh-tr.nhs.uk
• Click here to access a British Sign Language introduction to the PALS Service
• Click here for other languages

A PALS leaflet is available on request